Question 1

Where does Nebula ship to?

Accepted Answer

We currently ship orders exclusively within the United States – including Alaska and Hawaii. If you live outside of our delivery zone and would like to see Nebula Mat in your home, send us a note at customercare@nebulamat.com Please note that Nebula is not responsible for duties, taxes, or additional charges for orders shipped internationally.

Question 2

What payment methods do you accept?

Accepted Answer

We accept most major credit card and debit cards, as well as PayPal.

Question 3

Can I change or cancel my order?

Accepted Answer

We process live orders as quickly as possible, so once you've placed it, we are typically unable to make adjustments to your shipping address or items. If you need to make any changes or cancellations, please send us an email at  customercare@nebulamat.com  as soon as possible with the subject line "Changing my order" or "Cancelling my order", and we'll do our best to help before your order ships out.

Question 4

What if there’s an issue with my order?

Accepted Answer

Stuff happens, and when it does, we're here to help. In the unlikely event that there is an issue with your order, send us a note at customercare@nebulamat.com with the following information, and we'll take care of you:

1."Order Issue" in the subject line
2. A photo of the issue (if relevant)
3. Your order number

Question 5

What is the body material made out of?

Accepted Answer

It is a durable, hard-shell polymer blend that is built for longevity with daily use.

Question 6

What type of solution is in the misting sanitizer spray?

Accepted Answer

Our EPA-registered mist is made of a medical-grade solution to minimize germs, which is safe for all types of soles (leather and rubber) and skin.

Question 7

How many sprays do the mist pods have?

Accepted Answer

Our refillable misting pods have 80 to 90 sprays per pod. When the solution is running low, you will notice a reduction in the quality of the spray, which indicates a refill is needed.

Question 8

Is the solution safe for skin?

Accepted Answer

Although the Nebula Mat is intended to spray the sole of a shoe and not designed for bare feet, the solution is safe if it comes in contact with the skin.

Question 9

Are the microfiber towels sustainable?

Accepted Answer

We use an eco-friendly product for the drying area. They are also machine washable so you can reuse them for household cleaning!

Question 10

What if I have mud or excessive dirt on my shoes?

Accepted Answer

The Nebula Mat is not intended for mud or dirt removal. Please remove excess dirt or mud from your shoes prior to using the sanitizing spray.

Question 11

Is the Nebula Mat weather resistant?

Accepted Answer

the Nebula Mat is wearther resistant, but not weather proof. Use your Nebula Mat in a covered area for best results and to increase lifetime.

FAQ

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